4 bed Student End of tenancy clean

Cancellation Policy

Don’t stress... about these T&Cs. They’re clear, plain & simple so we are all on the same page TERMS AND CONDITIONS: ● Payment in full is required a minimum of 14 days prior to the date the work is booked. ● If you have not paid by 14 days in advance of your clean date you are likely to lose your booked slot and therefore you may lose your end-of-tenancy clean. ● If you wish to cancel, we require a minimum of 14 days written notice in advance of the booked date. Later than this you will be billed 50% of the total quote. ● We base our quote on customer description - including size and type of property. If we feel that, for whatever reason, our quote does not match the work required to pass the EOT inspection we will inform you in advance for your approval to increase the charges. If you do not approve any additional work we will clean up to the cost of the quote. This may mean that you do not pass the inspection. ● Cleanliness is subjective. However, if with our extensive experience of cleaning student properties, we feel yours is exceptionally dirty - you may incur extra cost. We will always discuss this in advance of invoicing you any extra. ● All additional costs will be invoiced on completion, for payment within 7 days. FYI’s: ● We will not enter a property if we do not feel it is a safe environment - this includes any undisclosed weapons or drug paraphernalia as well any structural issues. In such circumstances, and if the work is not executed as a result, we will refund you 50% of the fee paid. ● Rubbish Removal is not included in our quote. If you have extra rubbish after moving out that you would like us to remove, please let us know and we will invoice you an agreed additional fee. ● Wet Carpet Cleaning is not included in our quote. If you need a carpet clean, please let us know and we will invoice you an agreed additional fee. ● If you require a date change, we can only try to accommodate with 7 days notice of your clean date, and whilst we cannot guarantee we will have the availability you require - we will always do our best. Mistakes: ● We are always conscious of what we do in your home but mistakes can happen. If any accidental damage is caused, we will inform you immediately and come to an agreement in relation to this damage. ● We have full public liability insurance in place too. ● If something has been missed, you have 48 HOURS to let us know and we will always aim to go back and fix the issue at no additional cost - this applies unless we

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